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Frequently Asked Questions:


For Texas Medical Center, Dallas Metroplex, Central Texas & Tarrant County patients


WHAT ARE THE AREAS OF FUNDING?
The basic areas of funding are:
· LODGING - up to three consecutive nights at a hotel near selective Texas area hospitals
· MEAL VOUCHERS - redeemable at the hospital cafeteria. Amount given is accessed on a case-by-case
basis by Compassionate Touch personnel.
· PARKING - assistance provided depending upon the need.

ARE THERE ANY ADDITIONAL AREAS OF FUNDING?
When funds are available we assist with:
· Rent / Utility bills assistance
· Food / Groceries
· Travel Assistance

HOW OFTEN CAN I RECEIVE ASSISTANCE FROM COMPASSIONATE TOUCH?
Funding is awarded on a one-time lifetime basis per patient. Patients hospitalized at one of the selective Texas area hospitals are eligible to apply for funding.

WHAT ARE THE CRITERIA FOR FUNDING?
Compassionate Touch assists patient and families in need without regard to:
· Race
· Gender
· Type of disease or injuries
· Age
· Geographical origin
· Ethnicity
· Religious Preference

HOW ARE THOSE NEEDS ASSESSED?
Demonstration of need is accessed by the Texas area hospital's social worker who will help determine if you qualify for Compassionate Touch funding.

HOW DO I CONTACT MY SOCIAL WORKER
Go to the Social Services Department at your hospital and ask for the social worker assigned to you. Upon admission every patient is assigned a social worker at the hospital where you are receiving your care.

IS THERE A FORM TO FILL OUT?
Compassionate Touch applications are located in most of the hospital's Social Services Department. The patient or their family member/caregiver may contact their social worker to fill out an application for funding through the Compassionate Touch program. If the patient is in a hospital room, he/she may contact the nurse's station and request that their social worker be paged to their hospital room.

WHAT ARE THE STEPS FOR THE PROCESSING OF THE APPLICATION?
· Once the application is filled out completely, the social worker will fax the application to the Compassionate Touch office. .
· All applications are processed according to the date and time received.
· The application will be processed and awarded within a forty-eight hour work-day turnaround upon the availability of funds. The Compassionate Touch office is closed on weekends and holidays.
· Compassionate Touch personnel will contact the hospital social worker concerning funding decision.
· The social worker will notify the patient / family member or caregiver.

WHO DO I ADDRESS ALL MY QUESTIONS OR CONCERNS TO?
All questions should be directed to your social worker regarding any concerns or changes with your application or funding request. Your social worker will contact Compassionate Touch to address any questions or concerns you might have.

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